At Streamify we respect the personal integrity and strive at always processing personal data in a correct way in accordance with applicable law. Therefore, we take responsibility for using personal data for determined purposes and for protecting it against unauthorised access.
We process your personal data when you visit our website or contact us in another way, or if you use our services (Live Video Shopping or Pay-Per-View). This privacy policy informs you on how we process your personal data.
Streamify Aktiebolag, reg. no. 559127-1399 (”we”, ”us” and ”our”), with address Törnstens gränd 11, 831 30 Östersund, is the data controller when processing personal data in relation to a contract for access to our services (“Contract”) and when we register personal data in relation to the users of the services (“Users”). We always process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation 2016/679 (”GDPR”).
We collect personal data as a data controller when (i) you as a purchaser/contact person for a company (”Customer”) enters into a Contract with us for access to our services, (ii) we receive data about the Users having access to the services, (iii) we send out newsletters and other marketing communication, and (iv) we provide customer support to Customers and Users. Such personal data include your name, e-mail address, phone number, username, and other information that you voluntarily provide to us.
When a Contract is entered into between you and us for access to our services, we additionally act as a data processor for the uploaded and streamed media material. For such processing, our Personal Data Processing Terms apply, which constitutes part of the Contract, and not this privacy policy, which is only applicable when we process personal data as a data controller.
We will only use your personal data for the purposes, and based on the legal grounds, set out below. We will not use your personal data for any purpose, which is not compatible with the below. Further, we will only use your personal data during the time period set forth under “Retention period” below, and after the expiry of such time period we will delete your personal data.
Purpose of processing: If you, as a contact person at our Customer, agree with us on access to some of our services, we will process your personal data in order to register and administrate our Contract, enable contact between us when we provide our customer support and send out newsletters and other types of marketing communiation. When individuals create user accounts to get access to the Customer’s media material, the Users will be registered in our system. We process these personal data, provided by the Customer (or individual Users), in order to register which User shall have access to the agreed services. We process the personal data in order to supply the services according to the Contract, and in order to administrate the contractual relationship with the Customer.
Categories of personal data: Name, e-mail address, phone number and other contact information.
Legal basis for processing: The processing of personal data is necessary for the performance and administration of our Contract with the Customer, and for the supply of the agreed services to Users.
Retention period: We process your personal data during the time period we have a Contract with the Customer, and for our legal obligations to store data for bookkeeping purposes we will store certain data regarding purchases for 7 years.
Purpose of processing: When you as a Customer (or potential customer) contact person sign up for our newsletter and other types of marketing communication, we will process your personal data in order to be able to send you news, updates etc. We will process your personal data in order to send such communication as requested by you.
Categories of personal data: Name and e-mail address.
Legal basis for processing: The processing of personal data is necessary for our legitimate interests to send such communication as requested by you.
Retention period: You can end your subscription on our newsletters and other types of marketing communication by using the link set out at the end of the e-mails you receive from us. If you end your subscription, we will no longer process your personal data for this purpose. Unless there is another legal basis for keeping your data (such as performance of the Contract), we will also erase your personal data.
Purpose of processing: We process personal data relating to Users and the Customer’s contact persons when we provide our customer support. We process the personal data in order to support Users or the Customer’s contact persons a when a defect is reported or user support is requested, to the extent set out in the Contract.
Categories of personal data: Name, e-mail address, phone number and other contact information.
Legal basis for processing: The processing of personal data is necessary for our performance of our obligations under the Contract to provide customer support for Customers and Users.
Retention period: We process your personal data for the period necessary for us to resolve your support matter and delete them within [1 year] after the support matter has been closed, unless there is another legal basis for keeping the personal data (such as performance of the Contract, or handling of legal claims relating to the Contract).
Purpose of processing: When you visit our website, we will collect data about your visit in order to e.g. improve our website and to adapt and optimise your experience on our website.
Categories of personal data: IP-address, user generated data from our so-called cookies (for example clicks, pages shown, pages viewed, time spent, services shown and clicked at).
Legal ground for processing: The processing of personal data is based on your consent provided when you accept our “improved experience” cookies (please see “How we use Cookies” below). The processing of strictly essential cookies is necessary for our legitimate interests to provide you with a functioning website when you visit and use our website.
Retention period: See the retention period for the respective cookies in “How we use Cookies” below.
Purpose of processing: We analyse your personal data for the purpose of compiling aggregated tracking data (such as analyses of how visitors use our website, for example page views, traffic flow, search words and clicks) to make our services more user-friendly.
Categories of personal data: IP-address, user generated data from cookies (for example clicks, page views, time spent, services shown and clicked at), geographic location (country only), technical data (for example language, IP-address, type of device, website settings, time zone, operating system, platform data about how you have interacted with us, namely how you used our services, response time, website defects, how you get access to and leave our website etc).
Legal ground for processing: The processing of personal data is based on your consent provided when you accept our web statistic cookies (please see “How we use Cookies” below). The processing of strictly essential cookies is necessary for our legitimate interests to provide visitors with a functioning website when you visit and use our website.
Retention period: See the retention period for the respective cookies in “How we use Cookies” below.
We may need to share your personal data with our suppliers when they perform services on our behalf, for example supply of IT systems. Our suppliers process personal data on our behalf, acting as our data processors. Your personal data will only be available to those who need it in order to fulfil the purpose of the processing.
We, our suppliers and our cooperation partners process, as the main rule, your personal data only within the EU/EEA area. If processing would take place outside the EU/EEA area, this will only take place if there is (a) an adequacy decision by the EU Commission confirming that the relevant third country ensures an adequate level of protection, or (b) if appropriate safeguards have been implemented, such as standard contractual clauses or binding corporate rules ensuring a sufficient protection of your rights.
We might also share your personal data with other controllers of personal data. When your personal data is shared with other data controllers, they will be responsible for their own processing of your personal data and we refer to them for questions or more information on how they process your personal data.
According to the GDPR, you are entitled to exercise certain rights as a data subject in relation to our processing of your personal data. Please note that the rights under the GDPR are not absolute. Therefore, a request to invoke any of the rights might not always lead to an action.
Your rights under the GDPR include the following:
Finally, you also have the right to lodge a complaint with the supervisory authority, the Swedish Authority for Privacy Protection (IMY) or another competent supervisory authority for the use of personal data.
Streamify uses cookies in order to e.g. adapt and optimise our website. Cookies are small data file stored on your device when you visit websites. For example, a cookie can be sent to you when you want to access information on our website.
[There are different types of cookies. On the one hand you have the main types of cookies, being permanent cookies and session cookies, and on the other hand you have Streamify’s own cookies (first party cookies) and so-called third party cookies manage by other companies].
In order to use cookies, we need your consent. Therefore, we ask for your consent via an information box each time you visit our website from a new device. You may revoke your consent at any time by [X].
If you do not want information to be stored by cookies, you can configure your web browser settings so that it notifies you whenever a cookie is sent to your device. You can also choose to delete all cookies stored by your computer. However, certain use of cookies may be necessary in order to provide important functionality of our website. If you choose to block our cookies, this may lead to certain limitations of functionality for our website. Your browser should include precise instructions for handling of cookies.
In order to be transparent, we have summarized below information on the cookies used on our website.
| Supplier | Name of cookie | Purpose | Retention period | Third party |
|---|---|---|---|---|
| Google Analytics | _ga, _gid, _gat | Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. | 1d - 2y | Yes |
| Hubspot | __hstc, hubspotutk, messagesUtk, __hssrc, __cf_bm | Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. | 1y | Yes |
| Streamify | CookieConsent, streamify | The site does not work properly without cookies and local storage | 1y | No |
| Stripe | __stripe_mid, __stripe_sid | Provide card payment verification for customers who make payments through the website. Stripe is a payment processing service. https://stripe.com/gb/privacy | 1d - 1y | Yes |
For more information on cookies, please see the website of the supervisory authority, being the Swedish Post and Telecom Authority.
If you want to exercise your rights under the GDPR or otherwise want to contact us in relation to our processing of your personal data, you can do so by using the following contact details:
E-mail address: dpo@streamify.io
